Enabling Two-Factor Authentication

Enabling Two-Factor Authentication (2FA)

Protect your HelpKit account with an extra layer of security. Two-factor authentication requires both your password and a verification code to log in.

Why Enable 2FA?

•Prevents unauthorized access even if password is compromised

•Required for compliance in many industries

•Protects sensitive customer conversation data

•Reduces risk of business WhatsApp number hijacking

Setting Up 2FA

#### Step 1: Access Security Settings

1.Log in to HelpKit

2.Go to Settings → Security → Two-Factor Authentication

3.Click Enable 2FA

#### Step 2: Choose 2FA Method

Option A: Authenticator App (Recommended)

•Download an authenticator app: Google Authenticator, Microsoft Authenticator, or Authy

•Scan the QR code shown on screen

•Enter the 6-digit code from your app

Option B: SMS

•Enter your mobile number

•Receive verification code via SMS

•Note: Less secure than authenticator apps

#### Step 3: Save Backup Codes

•HelpKit generates 10 backup codes

•Download or print these codes

•Store them securely offline

•Each code works only once

#### Step 4: Verify and Activate

•Enter a code from your authenticator app

•2FA is now active on your account

Logging In with 2FA

1.Enter email and password as usual

2.When prompted, enter the 6-digit code from your authenticator app

3.Optionally check "Trust this device for 30 days"

Lost Access to 2FA Device?

If you have backup codes:

1.Click "Use backup code" on the 2FA prompt

2.Enter one of your saved backup codes

3.Access Settings → Security to reconfigure 2FA

If you lost backup codes too:

1.Click "Can't access your device?"

2.Verify account ownership via email

3.2FA will be disabled after 24-hour security delay

Team Member 2FA

•Admins can require 2FA for all team members

•Go to Settings → Security → Team Security

•Toggle Require 2FA for all members

•Team members have 7 days to enable before being locked out

Best Practices

•Use authenticator apps over SMS

•Store backup codes in a password manager

•Set up 2FA on multiple devices

•Regenerate backup codes after using several

•Never share 2FA codes with anyone, including HelpKit support