Auto-replies let you respond to customers instantly — even at 2 AM. This guide walks you through creating your first auto-reply in under 5 minutes.
Why Auto-Replies Matter
•Customers get an immediate acknowledgment (reduces frustration)
•You capture leads even outside business hours
•Consistent, professional responses without manual effort
Step-by-Step Setup
1.From your dashboard, go to Automation → Auto-Replies
2.Click + New Auto-Reply
3.Choose a trigger:
- Any new message — responds to every new conversation
- First message only — responds once per new contact
- Keyword match — triggers on specific words like "price", "help", "hello"
- Outside business hours — only when your team is offline
4.Write your reply message
5.Toggle Active and click Save
Sample Welcome Message
Hi {{customer_name}}! 👋
Thanks for reaching out to {{business_name}}.
We've received your message and will reply shortly.
For urgent support, call us at +91-XXXXXXXXXX.
Available Variables
| Variable | Output |
|----------|--------|
| {{customer_name}} | Contact's WhatsApp display name |
| {{business_name}} | Your business name from settings |
| {{agent_name}} | Assigned agent's name |
| {{date}} | Today's date |
| {{time}} | Current time |
Tips
•Keep it under 160 characters — shorter messages feel more personal
•Add an emoji — it improves open engagement
•Set a delay (1-3 seconds) to make it feel less robotic
•Don't over-automate — always offer a path to a real human
Testing Your Auto-Reply
Send a WhatsApp message to your connected number from a different phone. You should receive the auto-reply within seconds.