Chatbot Templates Library — Ready-Made Flows

HelpKit Chatbot Templates Library

Don't start from scratch. HelpKit's template library includes ready-made chatbot flows for the most common use cases. Import any template and customize it in minutes.

Accessing the Library

Go to Automation → Flow Builder → Browse Templates. Filter by industry or use case.

Available Templates

#### Customer Support

•Support Menu — 3-option menu (billing, technical, general) with agent handoff

•Ticket Collector — Captures issue description and contact info, creates a ticket

•CSAT Survey — Post-resolution satisfaction survey (1-5 star rating)

#### E-Commerce

•Order Tracking — Asks for order number, fetches status via webhook

•Return Request — Guides customers through return process step-by-step

•Abandoned Cart Recovery — Re-engages customers who left without purchasing

#### Lead Generation

•Lead Qualifier — Asks budget, timeline, and requirements; routes to sales

•Appointment Booking — Collects preferred date/time, sends confirmation

•Pricing Inquiry — Shares pricing based on customer's selected plan

#### Real Estate

•Property Enquiry — Collects property type, location, budget; assigns agent

•Visit Scheduler — Books site visits and sends calendar invites

#### Healthcare

•Appointment Reminder — Confirms upcoming appointments and allows rescheduling

•Symptom Checker — Routes patients to appropriate department

Importing a Template

1.Browse the library and click on a template

2.Preview the full flow diagram

3.Click Use This Template

4.The flow is copied to your account — the original template is unchanged

5.Customize messages, variables, and triggers

6.Activate when ready

Sharing Your Own Templates

Built something great? Export any flow as a template from Flow Settings → Export as Template. You can share the JSON file with your team or import it into another HelpKit workspace.