Integrations

Shopify Integration — Order Notifications via WhatsApp

1 min readMar 19, 2026

Shopify + HelpKit Integration

Connect your Shopify store to HelpKit to send automatic WhatsApp notifications for orders, shipping updates, and abandoned cart recoveries.

•✅ Order confirmation messages

•✅ Payment received confirmation

•✅ Shipping dispatched with tracking link

•✅ Out for delivery alerts

•✅ Delivery confirmation

•✅ Abandoned cart recovery messages

•✅ Review request after delivery

•✅ Reorder reminders

Option A: HelpKit Shopify App (Recommended)

1.In your Shopify Admin, go to Apps → Search → HelpKit

2.Click Install and grant the requested permissions

3.You'll be redirected to HelpKit to complete linking

4.Authorize the connection and select your WhatsApp number

Option B: Manual Webhook Setup

1.In HelpKit, go to Settings → Integrations → Shopify → Manual Setup

2.Copy your HelpKit webhook endpoint URL

3.In Shopify Admin → Settings → Notifications → Webhooks

4.Add webhooks for the events you want:

- orders/create → Order confirmation - orders/fulfilled → Shipping dispatched - checkouts/delete → Abandoned cart

After installation:

1.Go to Integrations → Shopify → Notifications

2.Toggle each notification type on/off

3.Choose the message template to use for each event

4.Map Shopify variables to template parameters:

- {{order.name}} → Order number - {{customer.first_name}} → Customer name - {{fulfillment.tracking_url}} → Tracking link

1.Enable Abandoned Cart in Shopify integration settings

2.Set trigger delay (default: 1 hour after cart abandonment)

3.Use the Abandoned Cart template (pre-built in template library)

4.Optionally add a discount code for conversion boost

Place a test order in your Shopify store using the test mode. Verify the WhatsApp message is received within 30 seconds.