Analytics & Reports

Exporting Analytics Data

1 min readMar 19, 2026

Exporting Analytics Data from HelpKit

Export any report or dataset for external analysis, BI tools, or stakeholder presentations.

Export Options by Report Type

| Report | Export Formats | |--------|---------------| | Conversation summary | CSV, Excel | | Agent performance | CSV, PDF | | Campaign analytics | CSV, Excel | | Contact list | CSV, Excel | | CSAT responses | CSV | | WhatsApp billing usage | CSV, PDF |

One-Click Report Export

1.Navigate to any Analytics report

2.Set your filters (date range, agent, channel)

3.Click the Export button (top right of report)

4.Choose format: CSV or Excel

5.Download starts immediately (or via email for large datasets)

Scheduled Report Delivery

Automate recurring report emails:

1.Go to Analytics → Scheduled Reports → New Schedule

2.Choose the report type

3.Set frequency: Daily, Weekly, Monthly

4.Set delivery time

5.Add recipients (email addresses)

6.Click Save

Recipients receive the report in their inbox automatically.

API-Based Data Export

For integration with external BI tools (Tableau, Power BI, Google Looker Studio):

Use the HelpKit Analytics API to pull data programmatically:

bash

curl -X GET \
  'https://api.helpkit.in/v1/analytics/conversations?from=2026-03-01&to=2026-03-19' \
  -H 'Authorization: Bearer YOUR_API_KEY'

See Getting Started with HelpKit API for authentication details.

Webhook-Based Real-Time Export

For real-time data pipelines:

1.Go to Settings → Webhooks → New Webhook

2.Select events: conversation.resolved, message.received, etc.

3.Set destination URL (your data warehouse endpoint)

4.HelpKit will POST event data in JSON format in real time

See Webhook Events and Configuration for available events.

Exporting Analytics Data