Managing Your HelpKit Subscription
Upgrade, downgrade, pause, or cancel your HelpKit subscription at any time from your account settings.
Upgrading Your Plan
1.Go to Settings → Billing → Plans
2.Click Upgrade next to your desired plan
3.Review what's included
4.Enter your payment details or confirm with saved card
5.Upgrade is instant — new features are available immediatelyUpgrading mid-cycle: You're charged a prorated amount for the remainder of the billing period.
Downgrading Your Plan
1.Go to Settings → Billing → Plans
2.Click Downgrade next to your current plan
3.Review what you'll lose (features or limits that exceed the lower plan)
4.Confirm downgradeDowngrading takes effect at the next billing cycle. You retain current plan features until then.
Changing Billing Cycle (Monthly ↔ Annual)
1.Go to Settings → Billing → Billing Cycle
2.Switch between Monthly and Annual
3.Switching to Annual: prorated credit applied toward annual fee
4.Switching to Monthly: annual fee pro-rated, remainder creditedUpdating Payment Method
1.Go to Settings → Billing → Payment Methods
2.Click Add Payment Method
3.Enter new card or UPI details
4.Click Set as Default to use for future charges
5.Delete old methods if no longer neededPausing Your Account
Not ready to cancel but taking a break? Pause for up to 3 months:
1.Go to Settings → Billing → Pause Subscription
2.Choose pause duration (1, 2, or 3 months)
3.Confirm — billing pauses immediatelyWhile paused, messaging is disabled but all data is preserved.
Canceling Your Subscription
Go to
Settings → Billing → Cancel Subscription. You'll retain access until the current period ends. Data is kept for 30 days post-cancellation before deletion.