Refund Policy and Cancellations

HelpKit Refund Policy

Understanding our refund policy helps you make informed decisions about your subscription.

Subscription Refunds

Monthly Plans:

•Refunds are available within 7 days of the billing date if you have not used the service

•"Used" is defined as: sending messages, creating contacts, or using automation features

•After 7 days, no refund is available for the current period

Annual Plans:

•Refunds are available within 14 days of purchase if you have not used the service

•After 14 days, a prorated refund is available for unused months (minus a 10% processing fee)

•Example: Cancel after 3 months on an annual plan → receive 9 months prorated refund minus 10%

WhatsApp API Usage Charges

WhatsApp conversation charges are non-refundable. These are charges from Meta passed through at cost. HelpKit does not control or markup these charges.

How to Request a Refund

1.Go to Settings → Billing → Request Refund

2.Select the invoice you're requesting a refund for

3.Choose a reason from the dropdown

4.Submit your request

Refund requests are reviewed within 3 business days. Approved refunds are processed back to your original payment method within 5-7 business days.

Alternatively, email billing@helpkit.in with your account email and invoice number.

Cancellations

•Cancel anytime from Settings → Billing → Cancel Subscription

•Access continues until the end of the current paid period

•No partial refund for the remaining period on monthly plans

•Annual plan prorated refunds per policy above

Disputed Charges

If you believe you've been charged incorrectly:

1.Contact us at billing@helpkit.in within 30 days

2.Include your invoice number and description of the discrepancy

3.We investigate and respond within 5 business days

Account Data After Cancellation

•Data is retained for 30 days post-cancellation

•You can reactivate within 30 days and all data is restored

•After 30 days, data is permanently deleted per our privacy policy