Find answers instantly
Search the knowledge base, browse by category, or jump into a support workflow when you need a human response.
AI answer preview
What the knowledge experience should feel like before someone opens a ticket.
Go to Settings → Integrations → WhatsApp. You’ll need a WhatsApp Business API account, then add the number, verify the webhook, and run a test conversation from the shared inbox.
AI uses your help content to answer clearly, then routes the conversation to a human if confidence or policy requires it.
Popular articles
Set up your HelpKit account in under 2 minutes.
Navigate the AI Command Center dashboard.
Create your first help center with categories and articles.
Configure how tickets are created and managed.
Add agents and set roles for your support team.
Move through the help center the way support teams actually work
Start with setup, billing, automation, AI, custom domains, or API docs — then narrow into articles without losing context.
Start with the most useful workflows
Use these articles to launch the widget, connect channels, and configure AI with less guesswork.
How to Create Your HelpKit Account
Set up your HelpKit account in under 2 minutes.
HelpKit Dashboard Overview
Navigate the AI Command Center dashboard.
Setting Up Your Knowledge Base
Create your first help center with categories and articles.
Your First Ticket Setup
Configure how tickets are created and managed.
Inviting Your Team
Add agents and set roles for your support team.
Quick Start Checklist
Everything you need to launch HelpKit in 30 minutes.
Contact support
Need a person? Use the contact page for support, sales, legal, or partnerships.
Open contact optionsOpen docs
Prefer a structured setup path? The docs page is organized for getting started, integrations, AI configuration, and billing.
Go to docsSubmit a ticket
For workflow-specific follow-up, move into the ticket flow so HelpKit can keep context attached to the conversation.
Open tickets