Connecting Your WhatsApp Business Number

Connecting WhatsApp Business to HelpKit

HelpKit supports two connection methods: WhatsApp Business API (recommended for scale) and WhatsApp Web (via QR scan for quick setup). This article covers both.

Method 1: WhatsApp Web (QR Scan)

Best for: Small teams just getting started.

1.Go to Settings → Integrations → WhatsApp

2.Click Connect via QR Code

3.Open WhatsApp on your phone → Settings → Linked Devices → Link a Device

4.Scan the QR code displayed on your screen

5.Wait for the green Connected status to appear

Important: Your phone must stay connected to the internet. If your phone battery dies or you lose internet, HelpKit will disconnect.

Method 2: WhatsApp Business API

Best for: Businesses sending 100+ messages/day.

1.Go to Settings → Integrations → WhatsApp API

2.Click Connect WhatsApp Business API

3.You'll be redirected to Meta's Business Verification flow

4.Follow the prompts to verify your Facebook Business Manager

5.Select or add your WhatsApp Business phone number

6.Complete phone number verification via OTP

See Setting Up WhatsApp Business API with HelpKit for the full API guide.

After Connecting

Once connected:

•All incoming messages appear in your Inbox

•You can set up auto-replies and chatbot flows

•Your team members can start handling conversations

Disconnecting a Number

Go to Settings → Integrations → WhatsApp and click Disconnect. This will stop all incoming and outgoing messages through HelpKit.

Common Connection Issues

•QR expired? Refresh the page and try again

•Number already in use? Unlink from WhatsApp Web on your phone first

•Business API pending? Meta verification can take 24-48 hours