Setting Up WhatsApp Business API with HelpKit

Setting Up WhatsApp Business API

The WhatsApp Business API gives you full messaging power — bulk broadcasts, verified sender, and unlimited scale. Here's how to connect it to HelpKit.

Prerequisites

Before you start, you'll need:

•A Facebook Business Manager account (business.facebook.com)

•A dedicated phone number (not currently active on WhatsApp)

•Your business must not be in a prohibited industry (gambling, tobacco, etc.)

•A valid business website or Facebook/Instagram page

Step-by-Step Setup

1. Start the Connection Flow

In HelpKit, go to Settings → Integrations → WhatsApp Business API and click Connect API.

2. Connect Facebook Business Manager

You'll be redirected to Meta's embedded signup. Log in with your Facebook account that has admin access to your Business Manager.

3. Verify Your Business

Meta may require business verification for higher messaging tiers. Upload:

•Business registration certificate

•Utility bill or government-issued document with business address

Verification typically takes 24-48 hours.

4. Add Your Phone Number

•Select an existing number from Business Manager, or

•Add a new number and verify via SMS or voice call OTP

5. Set Your Display Name

Choose a display name (appears in WhatsApp chats). Meta reviews display names — use your actual business name.

6. Complete in HelpKit

After Meta setup, return to HelpKit and confirm the connection. You'll see your number appear as Connected in Integrations.

Messaging Tiers

| Tier | Daily Message Limit | |------|--------------------| | Tier 1 | 1,000 unique users | | Tier 2 | 10,000 unique users | | Tier 3 | 100,000 unique users | | Tier 4 | Unlimited |

Tiers increase automatically based on messaging quality and volume.

After Setup

•Create your first Message Template for outbound campaigns

•Set up your business profile (logo, description, address)

•Test with a few contacts before scaling