WooCommerce Integration Guide

WooCommerce + HelpKit Integration

Connect your WooCommerce store to HelpKit to automate WhatsApp notifications across the full customer journey.

Installing the HelpKit Plugin

1.In your WordPress admin, go to Plugins → Add New

2.Search for HelpKit for WooCommerce

3.Click Install then Activate

4.Go to WooCommerce → Settings → HelpKit

5.Enter your API Key from HelpKit (Settings → API → Keys)

6.Select your WhatsApp Number from the dropdown

7.Click Save Settings

Notification Events

Toggle each notification on/off and configure the template:

| Event | Default Template | |-------|------------------| | Order placed | order_confirmation | | Payment completed | payment_received | | Order processing | order_processing | | Order shipped | order_shipped | | Out for delivery | out_for_delivery | | Order delivered | order_delivered | | Order cancelled | order_cancelled | | Refund processed | refund_processed |

Customer Phone Number Mapping

The plugin reads phone numbers from:

1.WooCommerce checkout billing_phone field

2.User account phone field

3.Custom field (configurable)

Enable Phone Normalization to automatically format numbers with country code.

Abandoned Cart

1.Enable Abandoned Cart Recovery in plugin settings

2.Set the abandonment threshold (default: 60 minutes)

3.Set a recovery discount (optional, uses WooCommerce coupons)

4.Choose your recovery template

The plugin uses WooCommerce's session data to identify cart abandonment.

Product Reorder Reminder

For consumable products:

1.Enable Reorder Reminder

2.Set the reminder delay after delivery (e.g., 14 days for a monthly product)

3.Customize the reorder message template

Troubleshooting

•Messages not sending: Check API key is correct and WooCommerce webhooks are not blocked by your hosting firewall

•Wrong phone format: Enable Phone Normalization and set your default country code

•Template errors: Ensure your templates are approved in HelpKit before assigning them